We promise to refund any unworn, unused item you are not completely happy with when you return it to us in saleable condition by post (or Hermes ParcelShop within the UK) within 14 days of receipt, or to your nearest store in the UK (excluding department stores) within 1 month of receipt. Refunds will be credited to your original method of payment. For hygiene reasons we do not offer refunds on pierced jewellery, underwear, swimwear if the hygiene strip has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose.
